Call centre - the fascinating job of being a call centre representative

Call centre - the fascinating job of being a call centre representative

My name is Dilpreet. I have the fascinating job of being a call centre representative at a fancy software company in Bangalore. Really, quite the opposite. I spend eight hours a day sitting at a cubicle taking call after call from people asking the same questions. Call centre

Don’t get me wrong – I like my job. I have a steady income with okay perks. The customers are mostly pleasant and I am fascinated by their American accents. They usually laugh when they hear my name.

See, in our call centre, we are required to have a name similar to our predominantly American customers. My name is ‘Peter’. They think people will feel more comfortable talking to a Peter than to a Dilpreet, even though most of the clients I speak to don’t believe for a second that it is my real name.

When I joined, the entire call centre was overseen by the Senior Call Centre Executive. Her name was Kalpana. She was stunning. She had the type of beauty that men couldn’t help stare at the minute she entered a room.

We all knew she also was on a fast track to bigger and better things – and that the CEO saw her as his protégée. So she was smart, successful and hot as hell. What a combination. Everyone was intimidated by Kalpana’s subtle yet sexy confidence. The men fantasized what it would be like to be with her, and the ladies fantasized what it would be like to be her.

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No man in our call centre had even a remote chance to be with her. She was a perfect 10 with a high-paying career and a brand-new shiny black Audi. The city’s most elite bachelors were at her beck and call.

Six months into my job at the call centre, something happened that completely turned my world around.

I got to work and there seemed to be a cloud of tension hanging over the centre. Some colleagues were huddled around the water cooler so I walked over and asked if they knew what was going on. They mentioned that one of the shift supervisors had quit and taken four members from her team with her.

The call centre was staffed to cover just what was needed to make sure all the calls were answered in a timely manner. The loss of four employees and a supervisor would have a huge impact on the company. Call quotas would not be met, which meant no bonuses. Even people who wanted to take just a day off would be affected.

As I sat answering phones at my cubicle I could hear Kalpana’s high-heeled shoes clicking up and down the aisles. Maybe she was looking for someone to cover the shift of those who had left. I wasn’t sure but grew more curious as I heard those shoes working their way closer and closer to my cubicle.

Then it happened. As I was talking to ‘John from Dallas, Texas’ about why his debit card had got blocked I could smell the scent of jasmine surrounding me. My heart started to beat faster. My hands started to sweat as I saw Kalpana’s hourglass figure behind me reflected on my monitor.

She had never come into my cubicle before. In fact, she had never even been that close to me before. I knew it was my one chance to make a memorable first impression.

As I turned around and promptly jumped up to greet her, the unthinkable happened. I hadn’t removed my headphones. And before I knew it, I was yanked back by the cord from the headset and was on the floor.

There I was, laid out like a human rug, making a fool of myself in front of the hottest woman in the office. Kalpana was looking down at me with her hands covering her mouth, desperately trying to hold back her laughter. Others who had heard the loud crash were now peeking in and over my cubicle to see what had happened. It was a nightmare except it was real. I would be teased for a month at least.

I lifted my head up and asked Kalpana if there was something I could help her with. Still trying to control her giggles, she composed herself long enough to ask if I was interested in helping her train some new employees the following week. Still lying on the floor, I smiled and said yes.

 

She thanked me and asked me to go to her office when my shift was over. As she made her way back to her office, I could feel the vibrations of her heels on the floor. And it set my heart racing.

All I could think was how lucky I was that the office beauty had asked me to help her out! Maybe it was a chance for me to get promoted. Maybe it was a stepping-stone to a high-level position where she would actually consider going on a date with me. Not likely, but it’s always fun to fantasize.

I began my countdown to the end of my shift. The last fifteen minutes were moving so slow. It was as if time had stood still as I waited anxiously for each minute to change to the next.

 

Finally, I was off. I was going to be face-to-face with Kalpana in just a few minutes. My nerves started to kick in as I wondered if I looked presentable if my breath was okay and if I had remembered to put deodorant on in the morning.

I grabbed my stuff and ran to the restroom. Looking in the mirror, I wet my hands and tried to work my hair into a trendy style but it didn’t work. Using only a finger and the faucet I tried to give my teeth a quick brush. I couldn’t get the smell off from the day’s lunch. I unwrapped four pieces of gum and tossed them into my mouth and started chewing.

Time was just speeding by. I looked at my watch and realized I had spent ten minutes getting ready in the restroom. The funny thing was I looked exactly the same as I had when I went in but now had minty breath.

Before making my way to Kalpana’s office I practised greeting her about fifteen times in the mirror. Finally, I mustered up the courage and bolted out of the door. I walked into her office, sat down and said nothing. What was wrong with me? Why couldn’t my brain send the message to my mouth to say something!

As we sat there staring at each other, her face broke into a gorgeous smile. She thanked me for helping her and emphasized how important this was for the company. We sat there for a few hours going over a strategy on training new employees and getting them up to speed as soon as possible. I somehow managed to move past my infatuation with Kalpana and focus on the training plan. By the time we were done, the entire floor had emptied out. The two of us sat in a sea of darkness with empty offices and cubicles surrounding us.

I could tell Kalpana was getting more comfortable with me. She had gathered her hair into a messy bun. Kicked off her shoes and had her feet up on a chair. This was surprising because she always seemed so formal and was always perfectly put-together. But I liked it. As we took a break from work and walked to the soft drinks machine to grab some Coke, we got talking about music and movies. Like me, she was a fan of old Bollywood movies and we compared our favourite actors and songs.

Kalpana was at least fifteen years older than me, but it didn’t feel like that as we began to slowly tease each other and make wisecracks. As strange as it may sound, our training session started to feel like a date. And not just any date, a good one. It was close to midnight when she asked if I needed to go home. I had had a long day at work but being with her had given me a burst of energy. Trying to play it cool, I casually told her I didn’t mind taking one for the team.

She laughed. Something about the way she laughed was so sexy. I found myself trying hard to say stupid little things just so I could hear her laugh. She said she’d never met someone like me and she wasn’t sure if that was a good thing, looking coyly at the floor as she said so. She was flirting with me! I couldn’t believe it! She looked up at me and asked if I could keep a secret. I responded with a confident yes and asked her what it was.

Was it some good office gossip that only the top-level people knew about? Was I going to be promoted as the new supervisor? She looked at me for a few minutes, not saying a word. Then, slowly reaching into the cabinet next to her desk, she pulled out a bottle of wine. She smiled naughtily and shrugged her shoulders as if she was a teenager who had just sneaked out a bottle of liquor from her parents’ stash.

Alcohol was not allowed in the workplace under any circumstances. Well, maybe those were the rules only for the lesser paid employees. She asked if I minded her having a few sips. I said not at all, I completely understood, it had been a long, stressful day and she should do whatever it took to relax…

 

She resourcefully used a mail opener to open the bottle. I was very impressed. There weren’t any glasses around so she just took a few swigs from the bottle. Without saying a word, she pointed the bottle towards me. Trying to be a mature, cool adult I grabbed the bottle and took a big gulp.

I didn’t really have a taste for wine, being mostly a beer and whisky guy. Still, I suffered through it, going back and forth with Kalpana taking drink after drink. After a while, the taste wasn’t that bad. We finished the whole bottle before deciding to get back to work. It was fun but it was critical we got back on track for the upcoming training. Kalpana got up and brought over an agenda for the training schedule. Standing right next to me, she placed the schedule on the table in front of me. She leaned over and started going over ideas on how to rate the trainees on test calls as part of the training. Honestly, I had no idea what she was talking about. All I could think about was her arm against mine as she talked. I felt her body heat, her hair that had fallen over her face, and my blood started pulsating through my veins.

I discreetly stole a look and got a glimpse of her ample breasts straining against her white cotton blouse. Standing beside her, our heads bent over the table, I prayed she couldn’t tell I was aroused. Maybe it was the effect of the wine, the late-night, but I couldn’t help being turned on by her every move.

Still talking about the training in a soft voice, she turned around and sat on the desk right next to me. Now she was facing me and I had to do everything in my power to stay focused on her eyes and words. She had crossed her legs. Her tight-fitting grey skirt had moved quite high above her knees. It had got cold in the office and she started to rub her legs against each other in a slow, sensual manner to warm herself.

As she stopped to check some emails on her phone, I couldn’t resist taking a quick look at her long, sexy legs. I slowly inched back in my seat until I caught a glimpse of her panties. My heart began to pound and my breathing got a little heavier. Noticing my shallow breathing, she asked if I was okay. I quickly shrugged it off saying that I was feeling a little faint from the wine. Kalpana insisted on dragging me over to the little couch on the other side of her office to rest. She laid me down and placed her hand on my forehead. The touch of her soft hands on my skin suffused my entire body with a warm sensation. She said I felt warm and should take a minute to relax. Her hands moved from my forehead to my cheeks, then on to my neck. Undoing two of my shirt buttons, she began to run her palms in a gentle circular motion on my chest.

I lay there on the couch with Kalpana leaning over me. I was excited but completely terrified. My body was paralysed with fear and desire. There was no hiding that I was fully aroused. Would she get upset? Would I get fired? She made her way down my chest and past my stomach, gently grazing my manhood as her fingers lingered on my thighs. I realized she was taunting me with her touch. This wasn’t an innocent display of concern – she was making a pass at me.

She stood over me and began to unbutton her blouse, slowly removing it and letting it drop on to the floor. Her breasts spilt over her bra and I could only think of ripping it away with my mouth. Her hands made their way to her waist and she began to slowly unzip her skirt. Kalpana kneeled down and placed her lips on mine. We began to kiss passionately. I was so hungry now that I felt like an animal.

I could feel her firm body on mine. My fingers began to work their way from the top of her back down to her buttocks. Her smooth, dark skin felt like silk on my fingertips. She sat up and undid her bra, revealing her beautiful ample breasts. She noticed the slightly tense look on my face and asked if I wanted her to stop. I paused before giving her an answer. It wasn’t that I wanted to stop. I had never been with a woman before, intimately, and I was embarrassed. Would I be able to satisfy this beautiful older woman?

When I found the courage to tell her, she just looked at me with that sexy smile of hers and said not to worry. She would teach me how to be a lover. She unbuckled my belt, and slowly began to remove my pants. Her hands made sure not to leave any part of my body untouched. I placed my hands on her bare breasts. They were softer than I could have imagined. The sensation of my gentle fingers navigating around her breast made her shiver and moan, and I could see goosebumps had appeared all over her body.

As she sat on top of me I could feel her body start to move in a circular rhythm, working my body into an uncontrollable frenzy. She let out a faint moan as I entered her. The rhythm of our bodies picked up the pace.

Suddenly intimacy wasn’t so new to me. It felt like the most natural thing in the world. I stood up with Kalpana still on top of me, her legs wrapped around me. I carried her to the desk and gently laid her down.

She looked up at me, her eyes dark with desire, as I began to lead this dance of passion. The desk shook unsteadily as my body moved back and forth in quick swaying motions.
As I took Kalpana to ecstasy, all she could whisper was ‘please’. I knew exactly what she wanted. As our bodies scaled the peak of pleasure Kalpana wrapped her arms tightly around me, and our lips ravaged one another. Euphoria was the only way to describe what we shared that night. This would be a night I would never forget. We grabbed a blanket and spent the night together on the couch.

Too soon, 6 a.m. arrived and Kalpana’s alarm went off. Rushing to get our clothes and personal items, we cleaned ourselves as best we could and hurried out of the office before anyone got in. Before leaving for our homes, we decided to stop for a cup of coffee. The two of us couldn’t wipe the smiles off our faces. Kalpana told me how much she had enjoyed our night together. It was something she wouldn’t ever forget. But As I took Kalpana to ecstasy, all she could whisper was ‘please’. I knew exactly what she wanted. As our bodies scaled the peak of pleasure Kalpana wrapped her arms tightly around me, and our lips ravaged one another. Euphoria was the only way to describe what we shared that night. This would be a night I would never forget.

We grabbed a blanket and spent the night together on the couch. Too soon, 6 a.m. arrived and Kalpana’s alarm went off. Rushing to get our clothes and personal items, we cleaned ourselves as best we could and hurried out of the office before anyone got in. Before leaving for our homes, we decided to stop for a cup of coffee. The two of us couldn’t wipe the smiles off our faces. Kalpana told me how much she had enjoyed our night together. It was something she wouldn’t ever forget. But it was also something that couldn’t happen again. There were too many things in the way and in the long run, it wouldn’t work out.

A little disappointed, I told her I understood. I was just happy to have spent that incredible night with her and appreciated how she took care of me and didn’t make me feel insecure about my inexperience. That was the last time I ever had a conversation with Kalpana. Whenever we pass by one another in the call centre these days we say hi, but that is it. Sly smiles are the hidden ways we communicate.